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This site was last updated on January 27, 2010.
If you have questions not answered here, please feel free to email Firebelle Productions.
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FAQ - General Sales Questions
How do you ship the books?
I generally ship small orders via U.S. Postal Service priority mail and large orders by UPS. However, this can vary, depending on what is most cost-effective and/or convenient.
How long does it take to get the books after I place an order?
Books sent by priority mail should arrive in two to three days. Books sent by UPS may take a day or two in California and neighboring states; they can take seven to ten days to get to the East Coast.
If your timing is critical (e.g., books are needed in time for a class), please try to order two to three weeks in advance. I'm self-employed and have no one to back me up when I'm out of town or tied up in classes.
What are your hours of operation?
I am currently on an assignment that will keep me out of the office during normal working hours for an indefinite period. However, I am still handling customer orders after hours and on the weekends.
I work out of my home, so customers are welcome to call seven days a week.
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